Refund Policy – piXelmart

Effective Date: 01/04/2025

At piXelmart, we connect customers with verified service providers. Since we deal in digital and professional services, returns work differently from physical products. Please read our policy carefully before placing an order.

✅ 1. Service Booking Cancellation

Customers can cancel a service before work starts and get a 100% refund (after payment gateway deductions, if any).
If work has already started, refund eligibility depends on service stage & vendor policy.

❌ 2. Non-Refundable Situations

Refunds will not be provided if:

Service is fully delivered as per agreed scope
Delay happened due to client’s non-response or missing inputs
Client changes mind after work completion
Custom / personalized services have already begun

🔄 3. Revision Instead of Refund

If client is not satisfied:

We first encourage free revision as per vendor’s policy
Refund is considered only if:
- Vendor fails to deliver
- Work quality is significantly different from agreed scope

💳 4. Refund Processing Timeline

Approved refunds are processed within 5–7 working days
Refund will be credited to original payment method only

🛡️ 5. piXelTrust™ Protection

Your payment is held securely under piXelTrust™ and released to vendor only after service delivery confirmation — ensuring safe transactions for both sides.

👤 6. Vendor Responsibility

All vendors on piXelmart are independent service providers. Refund decisions depend on:

Agreed service scope
Delivery timeline
Communication records

📞 7. Contact Us

For refund or dispute support, contact:

📧 Email: piXelmartLLP@gmail.com
🌐 Website: https://thepixelmart.com

Refund Policy