Terms and Conditions

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📜 Terms & Conditions – piXelmart

Effective Date: 08/08/2025   |   Last Updated: 08/08/2025

Welcome to piXelmart, a content creator & service provider marketplace operated by piXelmart. By registering, listing, or using our platform, you agree to comply with the following Terms & Conditions.

📖 1. Definitions

  • Platform – Refers to the piXelmart website and related services.
  • Vendor / Creator / Service Provider – Any individual or business listing their services or products on piXelmart.
  • Client / Buyer – Any person booking or purchasing services/products through piXelmart.
  • Booking – Any confirmed order or service request made via the platform.

📝 2. Registration & Eligibility

  • Registration is free during the Prelaunch Offer period.
  • Vendors must provide accurate details including full name, contact information, service details, and payment account details.
  • No GST Number is required for registration; however, vendors must comply with local tax laws as applicable.
  • Vendors must be 18 years or older to use the platform.

📌 3. Service Listing Guidelines

  • Vendors may list only genuine and legal services or products.
  • Listings must include accurate descriptions, pricing, and deliverables.
  • Misleading, plagiarized, or false content will result in listing removal and account suspension.
  • piXelmart reserves the right to review, approve, or reject any listing.

💳 4. Booking & Payments

  • All bookings are processed via piXelmart’s secure payment gateway.
  • Instant booking and scheduled booking features are available.
  • piXelmart charges a 5–10% commission per confirmed booking.
  • Payments to vendors will be released after successful delivery of the service/product and client confirmation.
  • Payouts are processed within 2–5 business days after approval.

❌ 5. Cancellations & Refunds

  • Clients may cancel bookings based on vendor-defined cancellation policies.
  • Refunds will be processed according to the vendor’s cancellation terms and piXelmart’s policies.
  • In disputes, piXelmart will mediate but the final decision rests with piXelmart’s management.

📋 6. Vendor Obligations

  • Deliver services/products as promised in the listing.
  • Maintain professionalism and timely communication with clients.
  • Avoid off-platform deals that bypass piXelmart’s payment system.
  • Follow all applicable laws, including copyright laws.

⚖️ 7. Limitation of Liability

  • piXelmart acts only as a marketplace platform and is not responsible for service/product quality or legality.
  • Vendor and client disputes should be resolved directly first.

🔒 8. Termination

  • piXelmart reserves the right to suspend or terminate accounts for violations of these terms or misconduct.

♻️ 9. Changes to Terms

  • piXelmart may update these terms from time to time. Continued use means acceptance of changes.

📞 10. Contact Information

Legal Name : piXelmart
📧 Email: piXelmartLLP@gmail.com
📍 Address: 51, Bhamia Road, Ludhiana 141010 Punjab

piXelTrust delivery guarantee

piXelTrust is piXelmart’s own guarantee to the buyer. It sits alongside the agreement between you and the professional you book, and it does not replace it.

What it covers

If a professional you booked through piXelmart does not deliver the work described in the listing, piXelmart will arrange for the work to be completed by another professional at no further cost to you.

When it applies

  • The booking was made on piXelmart and paid to piXelmart.
  • You raise the problem with us within 7 days of the delivery date agreed in the booking.
  • What you are asking for is the work as it was described in the listing at the time you booked.

What it does not cover

  • Money paid directly to a professional outside piXelmart, including cash on delivery. Nothing is held by piXelmart on those, so there is nothing for the guarantee to work with. If anyone asks you to pay outside the site, please tell us.
  • Work that was delivered as described but that you have changed your mind about, and additions agreed with the professional outside the listing.
  • Delays or failures caused by material, access or approvals that you were to supply and did not.

How the professional is paid

piXelmart deducts a commission of 10% from the booking value. The balance is released to the professional once the work is done. This is why the guarantee can exist: the payment is with piXelmart until then.

Making a claim

Write to us at pixelmartllp@gmail.com with your booking reference and what is missing. We will come back to you, and if the claim is covered we will arrange completion of the work.